Use these steps for the most common Word 9 issues.
Confirm your email address before signing in. For Sign in with Apple, make sure you are signed into iCloud and try again on a supported iPhone.
Word 9 uses Apple Translation on device. Open Apple Translate and download English and Arabic, then reopen Word 9.
Use a sharp, well-lit image with the page flat and fully visible. Word 9 uses Apple Vision on device; handwriting, glare, blur, or complex layouts may reduce accuracy.
Open Account, choose Restore Purchases, and stay signed into the same Apple Account used for purchase. Use Manage Apple Subscription to view or cancel billing.
Open Account and choose Delete Account. This permanently removes Word 9 account data. It does not automatically cancel Apple billing.